Questions about our Terms & Conditions
We may limit account access, prevent withdrawals or close your account if you breach material terms — such as using false identity details, attempting fraud, or playing from a restricted location. We will notify you of the violation and give you a chance to respond before we take action.
Yes. Email our support team with your request and we will provide a full export of your account data, deposits, withdrawals and game activity within 30 days where local law permits. You can also download statements directly from your account dashboard.
Deposit minimums and maximums depend on your chosen payment method — DANA, OVO, GoPay and QRIS each have their own rails and limits. Your account dashboard shows the current minimums and maximums for each method before you initiate a transfer.
If you dispute a transaction or have a complaint, contact our support team with details. We investigate within 5 business days and respond with a resolution or explanation. Unresolved disputes can be escalated to local authorities where local law permits.
No. We do not sell or share your DANA, OVO, GoPay or QRIS details with third parties. Payment processors handle your deposit and withdrawal verification; we only store the transaction record, not your credentials.
We retain account records for seven years after closure for tax compliance and dispute resolution. Your data is kept securely and access is restricted to authorised staff only. You can request deletion of non-essential data sooner.
Yes. You can change your linked DANA, OVO, GoPay or QRIS account in your account settings anytime. We verify your identity before processing the change and will confirm via email once it is complete.
